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Terms & Conditions


Please read through and understand our terms and conditions before using the website.  References to DE MARSAC LTD refer to De Marsac The Jewellers and to THE CUSTOMER refers to the all website users of

This page states the terms of use for you (THE CUSTOMER) to use the website ( (together with the documents referred to in it). By proceeding to use our website, you (THE CUSTOMER) agree to accept these terms and conditions of use and agree to abide by them. If for whatever reason you do not agree to these terms, therefore we (DE MARSAC LTD) advise you (THE CUSTOMER) not to continue using the website ((

Bidding contract between us (DE MARSAC LTD) and you (THE CUSTOMER)

DE MARSAC LTD is a limited company registered in the UK and has been owned by Mr Andre De Marsac Since 1973. Our (DE MARSAC LTD) registered office address is as follows; 4/5 Burkes Court, Station Road, Beaconsfield, Buckinghamshire, HP9 1QR.

The terms on which we (DE MARSAC LTD) process any personal data collected from you (THE CUSTOMER), or that you (THE CUSTOMER) provide to us (DE MARSAC LTD). By using the website (, you (THE CUSTOMER) agree to such process and you warrant that all data provided by you (THE CUSTOMER) is accurate.

 Regular updates will be made to the website (, changes may be made to the content. We (DE MARSAC LTD) are under no obligation to update any content if the content is out of date. We do not promise that our Website ( will be free from errors. We (DE MARSAC LTD) have the right to amend the terms and conditions at any time by revising this page. It is you (THE CUSTOMERS) responsibility to check this page for any alterations to the terms. We do not guarantee that our Website (, or any content on it, will always be accessible. We (DE MARSAC LTD) will not be accountable to you (THE CUSTOMER) if for any reason our Website ( is unavailable. You (THE CUSTOMER) are responsible for making all arrangements necessary for you to have access to our Website (

We (DE MARSAC LTD) do not guarantee that our Website ( will be protected from bugs or viruses. You (THE CUSTOMER) are responsible for configuring your own virus protection software.

You (THE CUSTOMER) must not mistreat our Website ( by meaningfully planting viruses or any other harmful technologically. You (THE CUSTOMER) must not attempt to gain unauthorised access to the sever of our Website (

You (THE CUSTOMER) are liable for certifying that all individuals who access our Website ( through your internet connection are aware of these terms of use and that they fulfil them.

If you (THE CUSTOMER) are provided with a user identification code or password as part of the security procedures, you (THE CUSTOMER) must treat such information as confidential. We (DE MARSAC LTD) have the right to deactivate any user identification code or password, whether chosen by you (THE CUSTOMER) or allocated by us (DE MARSAC LTD), at any time, if in our view you (THE CUSTOMER) have failed to abide by these terms of use.

We (DE MARSAC LTD) are the owners of all property rights in our Website ( and all the content published. These works are protected by copyright laws. All such rights are reserved. You must not use any part of the content from our Website ( without obtaining a licence to do so.

You (THE CUSTOMER) may copy links to our website, only if you do so without damaging our reputation. We reserve the right to remove linking consent without warning.

When an order has been placed through the website (, you (THE CUSTOMER) have agreed to accept our (DE MARSAC LTD) Terms and conditions.  YOU (THE CUSTOMER) agree that: (a) They are over the age of 18 years old and they are legally allowed to submit binding contracts,  

We (DE MARSAC LTD) will communicate to your (THE CUSTOMER) given email address at the point of registration or purchase. The details given will be kept confidential and will not be share with any other parties.  If you (THE CUSTOMER) does not receive confirmation of your purchase, it is your (THE CUSTOMER) responsibility to contact us (DE MARSAC LTD) via immediately or call 01494673716. We (DE MARSAC LTD) will not be held responsible if you (THE CUSTOMER) do not receive emails unless we (DE MARSAC LTD) is deeming at fault.

Upon place of an order, an email will be sent to the given email confirming your (THE CUSTOMER) receipt and order details. It is your (THE CUSTOMER) responsibility to check that all details are correct. If not, you (THE CUSTOMER) are required to contact us (DE MARSAC LTD) immediately before the order has been dispatched.  We (DE MARSAC LTD) will not be held liable if the given details are incorrect.

A sale agreement is put into place as soon as the order confirmation is sent. The payment for the purchase will instantly be taken from the given account. However, if we (DE MARSAC LTD) are unable to fulfil the order for any reason the full payment amount will be refunded immediately. You (THE CUSTOMER) should expect this back in their given accounts within 3 to 5 working days depending on bank clearing. 

In accordance with Consumer Protection regulations relating to distance selling you (THE CUSTOMER) may cancel order up to 7 days from the day after you (THE CUSTOMER) receive your goods. We (DE MARSAC LTD) will be accepting of the return providing the item is unopened saleable goods if so required.

All promotional offers and discounts cannot be used in conjunction with any other offers or promotions, or be used on any sale items unless stated by us (DE MARSAC THE JEWELLERS LTD).  Discounts are not available on gift cards. Discounts and special offers relate to all non-branded jewellery products and are only eligible on branded jewellery when stated by us (DE MARSAC LTD).

We (DE MARSAC JEWELLERS) will be dedicated to achieving the estimated delivery date set out in the Dispatch Confirmation unless there is an issue outside of our control. The delivery will be finalized when your (THE CUSTOMER) parcel has been delivered to the given address stated by you (THE CUSTOMER) The Products will be your (THE CUSTOMER) responsibility once delivery has been completed.

If you (THE CUSTOMER) order Products from our Website ( for international delivery, your order may be subject to import duties and. We (DE MARSAC LTD) are not liable to pay these charges. You (THE CUSTOMER) will be responsible for payment of any such import duties and taxes.

The prices of our products on our website ( may change. This will not affect any order which we (DEMARSAC JEWELLERS) have confirmed with a Dispatch Confirmation. The prices of our products, does not include the delivery charge. We (DE MARSAC JEWELLERS LTD) hold the right to change the charges at any time.

It is always possible that some of the Products on our Website ( may be incorrectly priced as the price of jewellery constantly fluctuates. If the Product's correct price is higher than the price specified on our Website, we will contact you to inform you of this error and we will give you (THE CUSTOMER) the option of preceding with the purchase at the correct price or cancelling your order. We (DE MARSAC LTD) shall not continue with your order until we have your consent. If we are unable to contact, we will proceed by cancelling your order.

Some of the branded Products we sell are supplied with a manufacturer's guarantee. For details, please refer to the manufacturer's guarantee provided with the Products.

The right of return and refund is available to you (THE CUSTOMER) if it meets our returns terms, which are;

a) the Products purchased is an eligible for a refund (Please note that any Products which consist of pierced jewellery, such as earrings or belly button bars, will not be refundable due to hygiene reasons and so cannot be classed as Refundable Products) (Sale items are also non-refundable and are exchange only). 

b) The product is returned in its original condition and sealed with receipt. Please note that any Products which consist of pierced jewellery, such as earrings or belly button bars, will not be refundable due to hygiene reasons and so cannot be classed as Refundable Products. 

c) You (THE CUSTOMER) is responsible for the returns cost, unless we (DE MARSAC LTD) is deemed at fault.

d) We (DE MARSAC LTD) receive your item within 30 days of purchase in its original sellable condition.

We hope you are fully satisfied with your item and service we have provided. If you have any complaints or questions, please contact us at