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Returns Policy

** PLEASE NOTE, WE HAVE MADE RECENT CHANGES TO OUR RETURNS POLICY**

ReTURNS POLICY

‘We are sure you will be delighted with your item. If for whatever reason, you change your mind, you have 30 DAYS MONEY BACK GUARANTEE.’ 

 

ALL ITEMS ARE EXCHANGE ONLY

All our items our now in the sale and are exchange only. We are unable to process refunds. We will exchange it for another item or a credit note to the value of the original item. If you wish to return goods, you have a duty to keep them in your possession and to take reasonable care of them until you return them. Please contact us if you would like to return your order. Goods must be returned in their original condition, including immediate packaging within 30 days purchase.

We can no longer accept returns on pierced items.

Our refund policy does not affect your statutory rights. For further information on your statutory rights, visit www.consumerdirect.gov.uk.

 

RETURN BY POST

If your item is eligible for return, you can return unwanted items to us by post within 30 days of purchase.

To arrange a return, please;

1.  Contact our Sales team on 01494 673716

2.  Place the item into its original presentation box and make sure that the parcel is sealed securely. You should also place a copy of your despatch note into the parcel.

3.  Please send the item to: De Marsac Ltd, 4/5 Burkes Court, Station Road, Beaconsfield, Bucks, HP9 1QR

3.  If the item is in its original condition, we will refund the payment card used to place the order.

4.  If you wish to exchange your item, you will need to return it to De Marsac The Jewellers store or return by post with the downloaded return slip stating the item you wish to exchange for with its item code or description if known.

*Calls are charged at local rate and may be recorded. Our lines are open 9.30am-4pm Tuesday to Saturday.

 

RETURNING A GIFT

If a recipient does want to return a gift, we will exchange it for another item or a credit note to the value of the gift, at De Marsac The Jewellers store within the 14 days cooling off period.

Our refund policy does not affect your statutory rights. For further information on your statutory rights, visit www.consumerdirect.gov.uk.

 

30 DAY MONEY BACK GUARENTEE

When you order from us online, you are entitled to a cooling off period when you can return your goods without any penalty. Our cooling off period is 30 days, which includes any statutory cooling off period.

This period starts the day the contract is agreed (i.e. you receive an email from us saying we have despatched your order) and ends 14 days for refund and 30 days for an exchange after the day following delivery of the goods.

Please note that personalised or engraved items are excluded from the cooling off period guarantee, unless De Marsac Jewellers is at fault.

 

FAULTY ITEM

The procedures set out here to cancel an order or return an item do not affect your right to reject faulty goods. Further information can be found at www.consumerdirect.gov.uk. If you do receive a faulty item, please follow one of the procedures outlined in our returning an item section.

Please note that certain items cannot be returned unless De Marsac Jewellers is at fault.  These are personalised or engraved items or items such as earrings for hygiene reasons.  Furthermore this returns policy relates to our website, all items bought in our boutique are eligible for exchange, unless not eligible for refund (as stated above).

 

CANCELLING AN ORDER BEFORE DESPATCH

If you change your mind after placing an order, you can cancel it at any time before we despatch it by telephoning us. You will need to give us your name and address details, as well as your order number.

 

ORDERING

We have taken care in presenting the products on our website as accurately as possible. The images you see will depend on your monitor's display and colour capabilities. We are therefore unable to guarantee that the product images you see are an accurate representation of the actual merchandise. Before you place an order you should read the following: Orders, Delivery Information and Returns Policy. These pages form part of these terms and conditions and contain important information about your order.

 

If you have any further questions, please feel free to contact us on 01494673716 or  click here

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