''Please look through our frequently asked questions. If you can’t find the answer don’t hesitate to get in touch. We are happy to help in any way we can.''
Do I need an account to place an order?
No need for an account, although we recommend registering so that you can manage your order/s with us and not miss out on loyalty rewards, discounts and special offers. It’s easier for us to find your details should you have any issues with your items.
Can I place an order from overseas?
Since the launch of our new website, we have been accepting offers overseas as long as the country uses ROYAL MAIL as a courier.
How will my item be packaged?
At De Marsacs we take great pride in our presentation. That’s why we are happy to offer a free gift wrapping service.
Can I collect my item from store?
Absolutely, you can collect your order from our Beaconsfield store with our collection in store service. If you would like to see and view an item before you commit to buy, we can reserve the item for in store for you. Simply contact us with the product reference code
Will you buy my unwanted jewellery?
We are more than happy to look at your unwanted jewellery weather you purchase from our store or not. Just bring in your pieces to our store in Beaconsfield for us to review and make you an honest offer.